Pairing digital services with manual options

Guide a best practice of ensuring that while digital services are the primary approach, they connect smoothly to physical interactions, including with manual alternatives for those without access. 

Why the contribution is important

We will make a better return on investment in digital services and better achieve inclusion goals. We'll also adopt more widely shared support for digital services by showing good consideration of how each system works between devices and people, and that this means all New Zealanders can be equally involved.

This would avoid feelings and narratives of second class digital citizens, like we're seeing with media coverage of how difficult COVID-19 vaccine certificates would be to get and use for those without smartphones. 

by MattJ on October 29, 2021 at 07:03AM

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